TicketingSystem/README.md

# TicketingSystem

Internal ticketing system with CTI-based routing, severity levels, and n8n/automation integration.

## Features

- **CTI routing** — tickets are categorised by Category → Type → Item, reroutable at any time
- **Severity 1–5** — SEV 1 (critical) through SEV 5 (minimal); dashboard sorts by severity
- **Status lifecycle** — Open → In Progress → Resolved → Closed; resolved tickets auto-close after 14 days
- **Comments** — threaded comments per ticket with author attribution
- **Roles** — Admin, Agent, Service (API key auth for automation accounts)
- **Admin panel** — manage users and the full CTI hierarchy via UI
- **n8n ready** — service accounts authenticate via `X-Api-Key` header

---

## Production Deployment

### Prerequisites

- Docker + Docker Compose
- Nginx Proxy Manager pointed at the host port (default `3080`)
- Access to your Gitea container registry

### 1. Copy files to your server

```bash
scp docker-compose.yml .env.example user@your-server:~/ticketing/
```

### 2. Configure environment

```bash
cd ~/ticketing
cp .env.example .env
```

Edit `.env`:

```env
REGISTRY=gitea.thewrightserver.net
TAG=latest
POSTGRES_PASSWORD=<strong password>
JWT_SECRET=<output of: openssl rand -hex 64>
CLIENT_URL=http://tickets.thewrightserver.net
PORT=3080
```

Point NPM at `http://<host-ip>:3080` for the proxy host.

### 3. Deploy

```bash
docker compose pull
docker compose up -d
```

### 5. Seed (first deploy only)

```bash
docker compose exec server npm run db:seed
```

This creates:
- `admin` user (password: `admin123`) — **change this immediately**
- `goddard` service account — API key is printed to the console; copy it now

---

## Development

### Requirements

- Node.js 22+
- PostgreSQL (local or via Docker)

### Start Postgres

```bash
docker run -d \
  --name ticketing-pg \
  -e POSTGRES_DB=ticketing \
  -e POSTGRES_USER=postgres \
  -e POSTGRES_PASSWORD=postgres \
  -p 5432:5432 \
  postgres:16-alpine
```

### Server

```bash
cd server
cp .env.example .env        # set DATABASE_URL and JWT_SECRET
npm install
npm run db:migrate          # creates tables + migration files
npm run db:seed             # seeds admin + Goddard + sample CTI
npm run dev                 # http://localhost:3000
```

### Client

```bash
cd client
npm install
npm run dev                 # http://localhost:5173 (proxies /api to :3000)
```

---

## n8n Integration (Goddard)

The `goddard` service account authenticates via API key — no login flow needed.

**Create a ticket from n8n:**

```
POST https://tickets.thewrightserver.net/api/tickets
X-Api-Key: sk_<goddard api key>
Content-Type: application/json

{
  "title": "[Plex] Backup - 2026-03-30T02:00:00",
  "overview": "Automated nightly Plex backup completed.",
  "severity": 5,
  "categoryId": "<TheWrightServer category ID>",
  "typeId": "<Automation type ID>",
  "itemId": "<Backup item ID>",
  "assigneeId": "<Goddard user ID>"
}
```

CTI IDs can be fetched from:
- `GET /api/cti/categories`
- `GET /api/cti/types?categoryId=<id>`
- `GET /api/cti/items?typeId=<id>`

To regenerate the Goddard API key: Admin → Users → refresh icon next to Goddard.

---

## CI/CD

Push to `main` triggers `.gitea/workflows/build.yml`, which builds and pushes two images in parallel:

| Image | Tag |
|---|---|
| `$REGISTRY/josh/ticketing-server` | `latest`, `<git sha>` |
| `$REGISTRY/josh/ticketing-client` | `latest`, `<git sha>` |

**Gitea repository secrets/variables required:**

| Name | Type | Value |
|---|---|---|
| `REGISTRY` | Variable | `gitea.thewrightserver.net` |
| `REGISTRY_TOKEN` | Secret | Gitea personal access token with `write:packages` |

Set these under **Repository → Settings → Actions → Variables / Secrets**.

To deploy a specific commit SHA instead of latest:

```bash
TAG=<sha> docker compose up -d
```

---

## Environment Variables

| Variable | Required | Description |
|---|---|---|
| `DATABASE_URL` | Yes | PostgreSQL connection string |
| `JWT_SECRET` | Yes | Secret for signing JWTs — use `openssl rand -hex 64` |
| `CLIENT_URL` | Yes | Allowed CORS origin (your domain) |
| `PORT` | No | Server port (default: `3000`) |
| `REGISTRY` | Deploy | Container registry hostname |
| `POSTGRES_PASSWORD` | Deploy | Postgres password |
| `DOMAIN` | Deploy | Public domain for Traefik routing |
| `TAG` | Deploy | Image tag to deploy (default: `latest`) |

---

## Ticket Severity

| Level | Label | Meaning |
|---|---|---|
| 1 | SEV 1 | Critical — immediate action required |
| 2 | SEV 2 | High — significant impact |
| 3 | SEV 3 | Medium — standard priority |
| 4 | SEV 4 | Low — minor issue |
| 5 | SEV 5 | Minimal — informational / automated |

Tickets are sorted SEV 1 → SEV 5 on the dashboard. Paging by severity is planned for a future release.

---

## Ticket Status Lifecycle

```
OPEN → IN_PROGRESS → RESOLVED ──(14 days)──→ CLOSED
                         ↑
                    re-opens reset
                    the 14-day timer
```