- My Tickets: exclude RESOLVED and CLOSED, show active tickets only
- Queue filter: cascading Category > Type > Item picker — each leaf is
a distinct queue (e.g. TheWrightServer > Automation > Backup vs Sync)
- Server: support typeId and itemId as ticket list filter params
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>