Fix My Tickets and queue filter

- My Tickets: exclude RESOLVED and CLOSED, show active tickets only
- Queue filter: cascading Category > Type > Item picker — each leaf is
  a distinct queue (e.g. TheWrightServer > Automation > Backup vs Sync)
- Server: support typeId and itemId as ticket list filter params

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

client/src/pages/Dashboard.tsx

@@ -1,13 +1,13 @@
 import { useState, useEffect, useCallback } from 'react'
 import { Link } from 'react-router-dom'
-import { Search } from 'lucide-react'
+import { Search, ChevronRight, X } from 'lucide-react'
 import { formatDistanceToNow } from 'date-fns'
 import api from '../api/client'
 import Layout from '../components/Layout'
 import SeverityBadge from '../components/SeverityBadge'
 import StatusBadge from '../components/StatusBadge'
 import Avatar from '../components/Avatar'
-import { Ticket, TicketStatus, Category } from '../types'
+import { Ticket, TicketStatus, Category, CTIType, Item } from '../types'
 
 const STATUSES: { value: TicketStatus | ''; label: string }[] = [
   { value: '', label: 'All Statuses' },
@@ -20,41 +20,97 @@ const STATUSES: { value: TicketStatus | ''; label: string }[] = [
 const selectClass =
   'bg-gray-800 border border-gray-700 text-gray-300 rounded-lg px-3 py-2 text-sm focus:outline-none focus:ring-2 focus:ring-blue-500 focus:border-transparent'
 
+// Queue label built from whatever CTI level is selected
+function queueLabel(
+  category: Category | null,
+  type: CTIType | null,
+  item: Item | null,
+): string {
+  if (item && type && category) return `${category.name} › ${type.name} › ${item.name}`
+  if (type && category) return `${category.name} › ${type.name}`
+  if (category) return category.name
+  return ''
+}
+
 export default function Dashboard() {
   const [tickets, setTickets] = useState<Ticket[]>([])
-  const [categories, setCategories] = useState<Category[]>([])
   const [loading, setLoading] = useState(true)
   const [search, setSearch] = useState('')
   const [status, setStatus] = useState<TicketStatus | ''>('')
   const [severity, setSeverity] = useState('')
-  const [categoryId, setCategoryId] = useState('')
+
+  // CTI queue filter state
+  const [categories, setCategories] = useState<Category[]>([])
+  const [types, setTypes] = useState<CTIType[]>([])
+  const [items, setItems] = useState<Item[]>([])
+  const [selectedCategory, setSelectedCategory] = useState<Category | null>(null)
+  const [selectedType, setSelectedType] = useState<CTIType | null>(null)
+  const [selectedItem, setSelectedItem] = useState<Item | null>(null)
+  const [showQueueFilter, setShowQueueFilter] = useState(false)
 
   useEffect(() => {
     api.get<Category[]>('/cti/categories').then((r) => setCategories(r.data))
   }, [])
 
+  const handleCategorySelect = (cat: Category) => {
+    setSelectedCategory(cat)
+    setSelectedType(null)
+    setSelectedItem(null)
+    setTypes([])
+    setItems([])
+    api.get<CTIType[]>('/cti/types', { params: { categoryId: cat.id } }).then((r) => setTypes(r.data))
+  }
+
+  const handleTypeSelect = (type: CTIType) => {
+    setSelectedType(type)
+    setSelectedItem(null)
+    setItems([])
+    api.get<Item[]>('/cti/items', { params: { typeId: type.id } }).then((r) => setItems(r.data))
+  }
+
+  const handleItemSelect = (item: Item) => {
+    setSelectedItem(item)
+    setShowQueueFilter(false)
+  }
+
+  const clearQueue = () => {
+    setSelectedCategory(null)
+    setSelectedType(null)
+    setSelectedItem(null)
+    setTypes([])
+    setItems([])
+  }
+
+  // Derive the most specific filter param
+  const queueParams: Record<string, string> = {}
+  if (selectedItem) queueParams.itemId = selectedItem.id
+  else if (selectedType) queueParams.typeId = selectedType.id
+  else if (selectedCategory) queueParams.categoryId = selectedCategory.id
+
   const fetchTickets = useCallback(() => {
     setLoading(true)
-    const params: Record<string, string> = {}
+    const params: Record<string, string> = { ...queueParams }
     if (status) params.status = status
     if (severity) params.severity = severity
-    if (categoryId) params.categoryId = categoryId
     if (search) params.search = search
     api
       .get<Ticket[]>('/tickets', { params })
       .then((r) => setTickets(r.data))
       .finally(() => setLoading(false))
-  }, [status, severity, categoryId, search])
+  // eslint-disable-next-line react-hooks/exhaustive-deps
+  }, [status, severity, search, selectedCategory, selectedType, selectedItem])
 
   useEffect(() => {
     const t = setTimeout(fetchTickets, 300)
     return () => clearTimeout(t)
   }, [fetchTickets])
 
+  const activeQueue = queueLabel(selectedCategory, selectedType, selectedItem)
+
   return (
     <Layout title="All Tickets">
       {/* Filters */}
-      <div className="flex gap-3 mb-5 flex-wrap">
+      <div className="flex gap-3 mb-5 flex-wrap items-start">
         <div className="relative flex-1 min-w-48 max-w-sm">
           <Search className="absolute left-3 top-1/2 -translate-y-1/2 text-gray-500" size={14} />
           <input
@@ -91,18 +147,117 @@ export default function Dashboard() {
           ))}
         </select>
 
-        <select
-          value={categoryId}
-          onChange={(e) => setCategoryId(e.target.value)}
-          className={selectClass}
-        >
-          <option value="">All Queues</option>
-          {categories.map((c) => (
-            <option key={c.id} value={c.id}>
-              {c.name}
-            </option>
-          ))}
-        </select>
+        {/* Queue picker */}
+        <div className="relative">
+          <button
+            onClick={() => setShowQueueFilter((v) => !v)}
+            className={`flex items-center gap-2 px-3 py-2 rounded-lg text-sm border transition-colors ${
+              activeQueue
+                ? 'bg-blue-600/20 border-blue-500/40 text-blue-400'
+                : 'bg-gray-800 border-gray-700 text-gray-300 hover:border-gray-600'
+            }`}
+          >
+            {activeQueue ? (
+              <>
+                <span className="max-w-48 truncate">{activeQueue}</span>
+                <span
+                  onClick={(e) => { e.stopPropagation(); clearQueue() }}
+                  className="text-blue-400 hover:text-white transition-colors cursor-pointer"
+                >
+                  <X size={13} />
+                </span>
+              </>
+            ) : (
+              'All Queues'
+            )}
+          </button>
+
+          {showQueueFilter && (
+            <div className="absolute z-20 top-full mt-1 left-0 bg-gray-900 border border-gray-700 rounded-xl shadow-2xl overflow-hidden flex"
+              style={{ minWidth: '520px' }}
+            >
+              {/* Categories */}
+              <div className="w-44 border-r border-gray-800">
+                <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide px-3 py-2 border-b border-gray-800">
+                  Category
+                </p>
+                <div className="overflow-auto max-h-64">
+                  {categories.map((cat) => (
+                    <button
+                      key={cat.id}
+                      onClick={() => handleCategorySelect(cat)}
+                      className={`w-full flex items-center justify-between px-3 py-2 text-sm text-left transition-colors ${
+                        selectedCategory?.id === cat.id
+                          ? 'bg-blue-600/20 text-blue-400'
+                          : 'text-gray-300 hover:bg-gray-800'
+                      }`}
+                    >
+                      {cat.name}
+                      <ChevronRight size={12} className="text-gray-600" />
+                    </button>
+                  ))}
+                </div>
+              </div>
+
+              {/* Types */}
+              <div className="w-44 border-r border-gray-800">
+                <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide px-3 py-2 border-b border-gray-800">
+                  Type
+                </p>
+                <div className="overflow-auto max-h-64">
+                  {!selectedCategory ? (
+                    <p className="text-xs text-gray-600 px-3 py-4">Select category</p>
+                  ) : types.length === 0 ? (
+                    <p className="text-xs text-gray-600 px-3 py-4">No types</p>
+                  ) : (
+                    types.map((type) => (
+                      <button
+                        key={type.id}
+                        onClick={() => handleTypeSelect(type)}
+                        className={`w-full flex items-center justify-between px-3 py-2 text-sm text-left transition-colors ${
+                          selectedType?.id === type.id
+                            ? 'bg-blue-600/20 text-blue-400'
+                            : 'text-gray-300 hover:bg-gray-800'
+                        }`}
+                      >
+                        {type.name}
+                        <ChevronRight size={12} className="text-gray-600" />
+                      </button>
+                    ))
+                  )}
+                </div>
+              </div>
+
+              {/* Items */}
+              <div className="w-44">
+                <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide px-3 py-2 border-b border-gray-800">
+                  Item
+                </p>
+                <div className="overflow-auto max-h-64">
+                  {!selectedType ? (
+                    <p className="text-xs text-gray-600 px-3 py-4">Select type</p>
+                  ) : items.length === 0 ? (
+                    <p className="text-xs text-gray-600 px-3 py-4">No items</p>
+                  ) : (
+                    items.map((item) => (
+                      <button
+                        key={item.id}
+                        onClick={() => handleItemSelect(item)}
+                        className={`w-full px-3 py-2 text-sm text-left transition-colors ${
+                          selectedItem?.id === item.id
+                            ? 'bg-blue-600/20 text-blue-400'
+                            : 'text-gray-300 hover:bg-gray-800'
+                        }`}
+                      >
+                        {item.name}
+                      </button>
+                    ))
+                  )}
+                </div>
+              </div>
+            </div>
+          )}
+        </div>
       </div>
 
       {/* Ticket list */}
@@ -118,7 +273,6 @@ export default function Dashboard() {
               to={`/tickets/${ticket.displayId}`}
               className="flex items-center gap-4 bg-gray-900 border border-gray-800 rounded-lg px-4 py-3 hover:border-blue-500/50 hover:bg-gray-900/80 transition-all group"
             >
-              {/* Severity stripe */}
               <div
                 className={`w-1 self-stretch rounded-full flex-shrink-0 ${
                   ticket.severity === 1

client/src/pages/MyTickets.tsx

@@ -15,9 +15,16 @@ export default function MyTickets() {
 
   useEffect(() => {
     if (!user) return
-    api
-      .get<Ticket[]>('/tickets', { params: { assigneeId: user.id } })
-      .then((r) => setTickets(r.data))
+    // Only show active tickets — OPEN and IN_PROGRESS
+    Promise.all([
+      api.get<Ticket[]>('/tickets', { params: { assigneeId: user.id, status: 'OPEN' } }),
+      api.get<Ticket[]>('/tickets', { params: { assigneeId: user.id, status: 'IN_PROGRESS' } }),
+    ])
+      .then(([openRes, inProgressRes]) => {
+        const combined = [...openRes.data, ...inProgressRes.data]
+        combined.sort((a, b) => a.severity - b.severity || new Date(b.createdAt).getTime() - new Date(a.createdAt).getTime())
+        setTickets(combined)
+      })
       .finally(() => setLoading(false))
   }, [user])
 
@@ -27,7 +34,7 @@ export default function MyTickets() {
         <div className="text-center py-16 text-gray-600 text-sm">Loading...</div>
       ) : tickets.length === 0 ? (
         <div className="text-center py-16 text-gray-600 text-sm">
-          No tickets assigned to you
+          No active tickets assigned to you
         </div>
       ) : (
         <div className="space-y-1.5">
@@ -37,7 +44,6 @@ export default function MyTickets() {
               to={`/tickets/${ticket.displayId}`}
               className="flex items-center gap-4 bg-gray-900 border border-gray-800 rounded-lg px-4 py-3 hover:border-blue-500/50 transition-all group"
             >
-              {/* Severity stripe */}
               <div
                 className={`w-1 self-stretch rounded-full flex-shrink-0 ${
                   ticket.severity === 1

server/src/routes/tickets.ts

@@ -67,13 +67,15 @@ router.use('/:ticketId/comments', commentRouter)
 
 // GET /api/tickets
 router.get('/', async (req: AuthRequest, res) => {
-  const { status, severity, assigneeId, categoryId, search } = req.query
+  const { status, severity, assigneeId, categoryId, typeId, itemId, search } = req.query
 
   const where: Record<string, unknown> = {}
   if (status) where.status = status
   if (severity) where.severity = Number(severity)
   if (assigneeId) where.assigneeId = assigneeId
-  if (categoryId) where.categoryId = categoryId
+  if (itemId) where.itemId = itemId
+  else if (typeId) where.typeId = typeId
+  else if (categoryId) where.categoryId = categoryId
   if (search) {
     where.OR = [
       { title: { contains: search as string, mode: 'insensitive' } },