josh
f65c259a71
- Tickets get a random display ID (V + 9 digits, e.g. V325813929) - Ticket detail page has Overview / Comments / Audit Log tabs - Audit log records every action (create, status, assignee, severity, reroute, title/overview edit, comment add/delete) with who and when - Comments redesigned: avatar (initials + color), markdown rendering via react-markdown + remark-gfm, Write/Preview toggle - Dashboard shows displayId and assignee avatar - URLs now use displayId (/tickets/V325813929) Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
116 lines
2.7 KiB
Plaintext
116 lines
2.7 KiB
Plaintext
generator client {
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provider = "prisma-client-js"
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}
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datasource db {
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provider = "postgresql"
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url = env("DATABASE_URL")
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}
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enum Role {
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ADMIN
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AGENT
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SERVICE
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}
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enum TicketStatus {
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OPEN
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IN_PROGRESS
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RESOLVED
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CLOSED
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}
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model User {
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id String @id @default(cuid())
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username String @unique
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email String @unique
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passwordHash String
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displayName String
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role Role @default(AGENT)
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apiKey String? @unique
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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assignedTickets Ticket[] @relation("AssignedTickets")
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createdTickets Ticket[] @relation("CreatedTickets")
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comments Comment[]
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auditLogs AuditLog[]
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}
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model Category {
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id String @id @default(cuid())
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name String @unique
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types Type[]
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tickets Ticket[]
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}
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model Type {
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id String @id @default(cuid())
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name String
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categoryId String
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category Category @relation(fields: [categoryId], references: [id], onDelete: Cascade)
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items Item[]
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tickets Ticket[]
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@@unique([categoryId, name])
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}
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model Item {
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id String @id @default(cuid())
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name String
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typeId String
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type Type @relation(fields: [typeId], references: [id], onDelete: Cascade)
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tickets Ticket[]
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@@unique([typeId, name])
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}
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model Ticket {
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id String @id @default(cuid())
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displayId String @unique
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title String
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overview String
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severity Int
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status TicketStatus @default(OPEN)
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categoryId String
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typeId String
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itemId String
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assigneeId String?
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createdById String
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resolvedAt DateTime?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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category Category @relation(fields: [categoryId], references: [id])
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type Type @relation(fields: [typeId], references: [id])
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item Item @relation(fields: [itemId], references: [id])
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assignee User? @relation("AssignedTickets", fields: [assigneeId], references: [id])
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createdBy User @relation("CreatedTickets", fields: [createdById], references: [id])
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comments Comment[]
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auditLogs AuditLog[]
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}
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model Comment {
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id String @id @default(cuid())
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body String
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ticketId String
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authorId String
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createdAt DateTime @default(now())
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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author User @relation(fields: [authorId], references: [id])
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}
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model AuditLog {
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id String @id @default(cuid())
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ticketId String
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userId String
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action String
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detail String?
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createdAt DateTime @default(now())
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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user User @relation(fields: [userId], references: [id])
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}
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