TicketingSystem/server/src/services/ticketService.test.ts

import { describe, it, expect } from 'vitest';
import { prismaMock } from '../test/setup';
import { createTicket, updateTicket, closeStale, bulkAction } from './ticketService';

const existing = {
  id: 'tid',
  displayId: 'V100000000',
  title: 'Old title',
  overview: 'overview',
  severity: 3,
  status: 'OPEN' as const,
  categoryId: 'c1',
  typeId: 't1',
  itemId: 'i1',
  assigneeId: null,
  createdById: 'u1',
  createdAt: new Date(),
  updatedAt: new Date(),
  resolvedAt: null,
  category: { id: 'c1', name: 'Cat' },
  type: { id: 't1', name: 'Type' },
  item: { id: 'i1', name: 'Item' },
  assignee: null,
};

describe('ticketService.createTicket', () => {
  it('generates a displayId and writes CREATED audit', async () => {
    // First call is generateDisplayId's uniqueness probe — must be null
    prismaMock.ticket.findUnique.mockResolvedValueOnce(null);
    prismaMock.ticket.create.mockResolvedValue({ ...existing });
    // Second call is the post-create read-with-include
    prismaMock.ticket.findUnique.mockResolvedValueOnce({ ...existing });

    await createTicket(
      {
        title: 'New',
        overview: 'body',
        severity: 2,
        categoryId: 'c1',
        typeId: 't1',
        itemId: 'i1',
      },
      'u1',
    );

    expect(prismaMock.ticket.create).toHaveBeenCalledWith(
      expect.objectContaining({
        data: expect.objectContaining({
          title: 'New',
          createdById: 'u1',
          displayId: expect.stringMatching(/^V\d{9}$/),
        }),
      }),
    );
    expect(prismaMock.auditLog.create).toHaveBeenCalledWith(
      expect.objectContaining({ data: expect.objectContaining({ action: 'CREATED' }) }),
    );
  });
});

describe('ticketService.updateTicket', () => {
  it('rejects non-admin trying to CLOSE', async () => {
    await expect(
      updateTicket('tid', { status: 'CLOSED' }, { id: 'u1', role: 'AGENT' }),
    ).rejects.toMatchObject({ status: 403 });
  });

  it('writes STATUS_CHANGED + SEVERITY_CHANGED audits; resolvedAt set on RESOLVED', async () => {
    prismaMock.ticket.findFirst.mockResolvedValue(existing);
    prismaMock.ticket.update.mockResolvedValue({
      ...existing,
      status: 'RESOLVED' as const,
      severity: 1,
    });
    prismaMock.ticket.findUnique.mockResolvedValue({ ...existing, status: 'RESOLVED' as const });

    await updateTicket(
      'tid',
      { status: 'RESOLVED', severity: 1 },
      { id: 'u2', role: 'AGENT' },
    );

    expect(prismaMock.ticket.update).toHaveBeenCalledWith(
      expect.objectContaining({
        data: expect.objectContaining({ status: 'RESOLVED', resolvedAt: expect.any(Date) }),
      }),
    );
    expect(prismaMock.auditLog.createMany).toHaveBeenCalledWith(
      expect.objectContaining({
        data: expect.arrayContaining([
          expect.objectContaining({ action: 'STATUS_CHANGED' }),
          expect.objectContaining({ action: 'SEVERITY_CHANGED' }),
        ]),
      }),
    );
  });

  it('clears resolvedAt when moving away from RESOLVED', async () => {
    prismaMock.ticket.findFirst.mockResolvedValue({ ...existing, status: 'RESOLVED' as const });
    prismaMock.ticket.update.mockResolvedValue({ ...existing, status: 'IN_PROGRESS' as const });
    prismaMock.ticket.findUnique.mockResolvedValue({ ...existing, status: 'IN_PROGRESS' as const });

    await updateTicket(
      'tid',
      { status: 'IN_PROGRESS' },
      { id: 'u2', role: 'AGENT' },
    );

    expect(prismaMock.ticket.update).toHaveBeenCalledWith(
      expect.objectContaining({ data: expect.objectContaining({ resolvedAt: null }) }),
    );
  });

  it('404s when ticket missing', async () => {
    prismaMock.ticket.findFirst.mockResolvedValue(null);
    await expect(
      updateTicket('missing', { title: 'x' }, { id: 'u1', role: 'ADMIN' }),
    ).rejects.toMatchObject({ status: 404 });
  });
});

describe('ticketService.bulkAction', () => {
  it('rejects non-admin attempting close', async () => {
    await expect(
      bulkAction({ action: 'close', ids: ['t1', 't2'] }, { id: 'u1', role: 'AGENT' }),
    ).rejects.toMatchObject({ status: 403 });
  });

  it('rejects USER role entirely', async () => {
    await expect(
      bulkAction(
        { action: 'setSeverity', ids: ['t1'], value: 2 },
        { id: 'u1', role: 'USER' },
      ),
    ).rejects.toMatchObject({ status: 403 });
  });

  it('updates many + writes audit entries for each ticket', async () => {
    prismaMock.ticket.findMany.mockResolvedValue([{ id: 't1' }, { id: 't2' }] as never);
    prismaMock.ticket.updateMany.mockResolvedValue({ count: 2 });

    const result = await bulkAction(
      { action: 'setSeverity', ids: ['t1', 't2'], value: 1 },
      { id: 'u1', role: 'AGENT' },
    );

    expect(result.updated).toBe(2);
    expect(prismaMock.ticket.updateMany).toHaveBeenCalledWith(
      expect.objectContaining({ data: { severity: 1 } }),
    );
    expect(prismaMock.auditLog.createMany).toHaveBeenCalledWith(
      expect.objectContaining({
        data: expect.arrayContaining([
          expect.objectContaining({ ticketId: 't1', action: 'SEVERITY_CHANGED' }),
          expect.objectContaining({ ticketId: 't2', action: 'SEVERITY_CHANGED' }),
        ]),
      }),
    );
  });
});

describe('ticketService.closeStale', () => {
  it('closes RESOLVED tickets older than cutoff and returns count', async () => {
    prismaMock.ticket.updateMany.mockResolvedValue({ count: 3 });
    const count = await closeStale(14);
    expect(count).toBe(3);
    expect(prismaMock.ticket.updateMany).toHaveBeenCalledWith(
      expect.objectContaining({
        where: expect.objectContaining({ status: 'RESOLVED' }),
        data: { status: 'CLOSED' },
      }),
    );
  });
});