- Rename 'Details' card to 'Ticket Summary'
- Replace status/severity dropdowns with badge displays that open small modal pickers on click
- Show Category, Type, Issue as separate labeled rows that together act as one clickable unit opening the routing modal
- Reorganize into sections: status/severity, CTI routing, dates (created/modified/resolved), people (assignee + requester)
- Add Requester field showing the ticket creator with avatar
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
44e5e2d373