josh
27d2ab0f0d
v1.0 Phase 1.1 — repo-wide lint/format baseline. - eslint.config.mjs (flat config) lints server, client, shared - .prettierrc.json, .prettierignore, .editorconfig, .nvmrc - Root package.json holds shared devDeps; per-package scripts keep their typecheck + test runners - Fix 7 lint issues surfaced by the baseline run: - TicketDetail.tsx: replace ternary-with-side-effects with if/else - admin/Users.tsx: escape apostrophe in JSX - errorHandler.ts: typed err as unknown with ErrorLike refinement - users.ts: Prisma.UserUpdateInput instead of Record<string, any> - seed.ts: drop unused goddard binding - Run prettier across tracked sources for a clean formatting baseline
754 lines
31 KiB
TypeScript
754 lines
31 KiB
TypeScript
import { useState, useEffect } from 'react';
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import { useParams, useNavigate } from 'react-router-dom';
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import { format, formatDistanceToNow } from 'date-fns';
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import ReactMarkdown from 'react-markdown';
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import remarkGfm from 'remark-gfm';
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import {
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Pencil,
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Trash2,
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Send,
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X,
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Check,
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MessageSquare,
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ClipboardList,
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FileText,
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ArrowLeft,
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ChevronDown,
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ChevronRight,
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} from 'lucide-react';
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import api from '../api/client';
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import Layout from '../components/Layout';
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import Modal from '../components/Modal';
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import SeverityBadge from '../components/SeverityBadge';
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import StatusBadge from '../components/StatusBadge';
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import CTISelect from '../components/CTISelect';
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import Avatar from '../components/Avatar';
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import { Ticket, TicketStatus, User, Comment, AuditLog } from '../types';
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import { useAuth } from '../contexts/AuthContext';
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type Tab = 'overview' | 'comments' | 'audit';
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const SEVERITY_OPTIONS = [
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{ value: 1, label: 'SEV 1 — Critical' },
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{ value: 2, label: 'SEV 2 — High' },
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{ value: 3, label: 'SEV 3 — Medium' },
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{ value: 4, label: 'SEV 4 — Low' },
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{ value: 5, label: 'SEV 5 — Minimal' },
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];
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const AUDIT_LABELS: Record<string, string> = {
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CREATED: 'created this ticket',
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STATUS_CHANGED: 'changed status',
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ASSIGNEE_CHANGED: 'changed assignee',
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SEVERITY_CHANGED: 'changed severity',
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REROUTED: 'rerouted ticket',
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TITLE_CHANGED: 'updated title',
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OVERVIEW_CHANGED: 'updated overview',
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COMMENT_ADDED: 'added a comment',
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COMMENT_DELETED: 'deleted a comment',
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};
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const AUDIT_COLORS: Record<string, string> = {
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CREATED: 'bg-green-500',
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STATUS_CHANGED: 'bg-blue-500',
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ASSIGNEE_CHANGED: 'bg-purple-500',
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SEVERITY_CHANGED: 'bg-orange-500',
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REROUTED: 'bg-cyan-500',
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TITLE_CHANGED: 'bg-gray-500',
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OVERVIEW_CHANGED: 'bg-gray-500',
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COMMENT_ADDED: 'bg-gray-500',
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COMMENT_DELETED: 'bg-red-500',
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};
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const COMMENT_ACTIONS = new Set(['COMMENT_ADDED', 'COMMENT_DELETED']);
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export default function TicketDetail() {
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const { id } = useParams<{ id: string }>();
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const navigate = useNavigate();
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const { user: authUser } = useAuth();
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const [ticket, setTicket] = useState<Ticket | null>(null);
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const [users, setUsers] = useState<User[]>([]);
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const [auditLogs, setAuditLogs] = useState<AuditLog[]>([]);
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const [loading, setLoading] = useState(true);
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const [tab, setTab] = useState<Tab>('overview');
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const [editing, setEditing] = useState(false);
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const [reroutingCTI, setReroutingCTI] = useState(false);
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const [commentBody, setCommentBody] = useState('');
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const [submittingComment, setSubmittingComment] = useState(false);
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const [preview, setPreview] = useState(false);
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const [expandedLogs, setExpandedLogs] = useState<Set<string>>(new Set());
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const [editForm, setEditForm] = useState({ title: '', overview: '' });
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const [pendingCTI, setPendingCTI] = useState({ categoryId: '', typeId: '', itemId: '' });
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const [editingStatus, setEditingStatus] = useState(false);
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const [editingSeverity, setEditingSeverity] = useState(false);
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const [editingAssignee, setEditingAssignee] = useState(false);
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const [expandedDates, setExpandedDates] = useState<Set<string>>(new Set());
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const [expandedCommentDates, setExpandedCommentDates] = useState<Set<string>>(new Set());
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const toggleDate = (key: string) =>
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setExpandedDates((prev) => {
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const next = new Set(prev);
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if (next.has(key)) next.delete(key);
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else next.add(key);
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return next;
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});
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const toggleCommentDate = (id: string) =>
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setExpandedCommentDates((prev) => {
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const next = new Set(prev);
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if (next.has(id)) next.delete(id);
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else next.add(id);
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return next;
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});
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const isAdmin = authUser?.role === 'ADMIN';
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useEffect(() => {
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Promise.all([api.get<Ticket>(`/tickets/${id}`), api.get<User[]>('/users')])
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.then(([tRes, uRes]) => {
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setTicket(tRes.data);
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setUsers(uRes.data);
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})
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.finally(() => setLoading(false));
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}, [id]);
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useEffect(() => {
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if (tab === 'audit' && ticket) {
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api.get<AuditLog[]>(`/tickets/${id}/audit`).then((r) => setAuditLogs(r.data));
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}
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}, [tab, ticket, id]);
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const patch = async (payload: Record<string, unknown>) => {
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if (!ticket) return;
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const res = await api.patch<Ticket>(`/tickets/${ticket.displayId}`, payload);
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setTicket(res.data);
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return res.data;
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};
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const startEdit = () => {
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if (!ticket) return;
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setEditForm({ title: ticket.title, overview: ticket.overview });
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setEditing(true);
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setTab('overview');
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};
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const saveEdit = async () => {
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await patch({ title: editForm.title, overview: editForm.overview });
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setEditing(false);
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};
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const startReroute = () => {
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if (!ticket) return;
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setPendingCTI({ categoryId: ticket.categoryId, typeId: ticket.typeId, itemId: ticket.itemId });
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setReroutingCTI(true);
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};
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const saveReroute = async () => {
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await patch(pendingCTI);
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setReroutingCTI(false);
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};
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const deleteTicket = async () => {
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if (!ticket || !confirm('Delete this ticket? This cannot be undone.')) return;
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await api.delete(`/tickets/${ticket.displayId}`);
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navigate('/');
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};
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const submitComment = async (e: React.FormEvent) => {
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e.preventDefault();
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if (!ticket || !commentBody.trim()) return;
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setSubmittingComment(true);
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try {
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const res = await api.post<Comment>(`/tickets/${ticket.displayId}/comments`, {
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body: commentBody.trim(),
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});
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setTicket((t) => (t ? { ...t, comments: [...(t.comments ?? []), res.data] } : t));
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setCommentBody('');
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setPreview(false);
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} finally {
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setSubmittingComment(false);
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}
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};
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const deleteComment = async (commentId: string) => {
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if (!ticket) return;
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await api.delete(`/tickets/${ticket.displayId}/comments/${commentId}`);
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setTicket((t) => (t ? { ...t, comments: t.comments?.filter((c) => c.id !== commentId) } : t));
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};
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const toggleLog = (logId: string) => {
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setExpandedLogs((prev) => {
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const next = new Set(prev);
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if (next.has(logId)) next.delete(logId);
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else next.add(logId);
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return next;
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});
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};
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if (loading) {
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return (
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<Layout>
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<div className="flex items-center justify-center h-full text-gray-600 text-sm">
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Loading...
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</div>
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</Layout>
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);
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}
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if (!ticket) {
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return (
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<Layout>
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<div className="flex items-center justify-center h-full text-gray-600 text-sm">
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Ticket not found
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</div>
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</Layout>
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);
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}
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const commentCount = ticket.comments?.length ?? 0;
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const agentUsers = users.filter((u) => u.role !== 'SERVICE');
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// Status options: CLOSED only for admins
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const statusOptions: { value: TicketStatus; label: string }[] = [
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{ value: 'OPEN', label: 'Open' },
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{ value: 'IN_PROGRESS', label: 'In Progress' },
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{ value: 'RESOLVED', label: 'Resolved' },
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...(isAdmin ? [{ value: 'CLOSED' as TicketStatus, label: 'Closed' }] : []),
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];
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return (
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<Layout>
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{/* Back link */}
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<button
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onClick={() => navigate(-1)}
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className="flex items-center gap-1.5 text-sm text-gray-500 hover:text-gray-300 mb-4 transition-colors"
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>
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<ArrowLeft size={14} />
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Back
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</button>
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<div className="flex gap-6 items-start">
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{/* ── Main content ── */}
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<div className="flex-1 min-w-0">
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{/* Title card */}
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<div className="bg-gray-900 border border-gray-800 rounded-xl px-6 py-5 mb-3">
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<div className="flex items-center gap-2 mb-3 flex-wrap">
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<span className="font-mono text-xs font-semibold text-gray-500 bg-gray-800 px-2 py-0.5 rounded">
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{ticket.displayId}
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</span>
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<SeverityBadge severity={ticket.severity} />
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<StatusBadge status={ticket.status} />
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<span className="text-xs text-gray-500 ml-1">
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{ticket.category.name} › {ticket.type.name} › {ticket.item.name}
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</span>
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<button
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onClick={startEdit}
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className="ml-auto text-gray-500 hover:text-gray-300 transition-colors"
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title="Edit title & overview"
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>
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<Pencil size={14} />
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</button>
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</div>
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{editing ? (
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<input
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type="text"
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value={editForm.title}
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onChange={(e) => setEditForm((f) => ({ ...f, title: e.target.value }))}
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className="w-full text-2xl font-bold text-gray-100 bg-transparent border-0 border-b-2 border-blue-500 focus:outline-none pb-1"
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autoFocus
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/>
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) : (
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<h1 className="text-2xl font-bold text-gray-100">{ticket.title}</h1>
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)}
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</div>
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{/* Tabs + content */}
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<div className="bg-gray-900 border border-gray-800 rounded-xl overflow-hidden">
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{/* Tab bar */}
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<div className="flex border-b border-gray-800 px-2">
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{(
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[
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{ key: 'overview', icon: FileText, label: 'Overview' },
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{
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key: 'comments',
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icon: MessageSquare,
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label: `Comments${commentCount > 0 ? ` (${commentCount})` : ''}`,
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},
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{ key: 'audit', icon: ClipboardList, label: 'Audit Log' },
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] as const
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).map(({ key, icon: Icon, label }) => (
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<button
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key={key}
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onClick={() => setTab(key)}
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className={`flex items-center gap-2 px-4 py-3.5 text-sm font-medium border-b-2 -mb-px transition-colors ${
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tab === key
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? 'border-blue-500 text-blue-400'
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: 'border-transparent text-gray-500 hover:text-gray-300'
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}`}
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>
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<Icon size={14} />
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{label}
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</button>
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))}
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</div>
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{/* ── Overview ── */}
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{tab === 'overview' && (
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<div className="p-6">
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{editing ? (
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<div className="space-y-3">
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<textarea
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value={editForm.overview}
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onChange={(e) => setEditForm((f) => ({ ...f, overview: e.target.value }))}
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rows={12}
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className="w-full bg-gray-800 border border-gray-700 text-gray-100 rounded-lg px-4 py-3 text-sm focus:outline-none focus:ring-2 focus:ring-blue-500 resize-y font-mono"
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/>
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<div className="flex justify-end gap-2">
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<button
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onClick={() => setEditing(false)}
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className="flex items-center gap-1.5 px-3 py-1.5 text-sm text-gray-400 border border-gray-700 rounded-lg hover:bg-gray-800 transition-colors"
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>
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<X size={13} /> Cancel
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</button>
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<button
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onClick={saveEdit}
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className="flex items-center gap-1.5 px-3 py-1.5 text-sm bg-blue-600 text-white rounded-lg hover:bg-blue-700 transition-colors"
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>
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<Check size={13} /> Save changes
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</button>
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</div>
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</div>
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) : (
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<div className="prose text-sm text-gray-300">
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<ReactMarkdown remarkPlugins={[remarkGfm]}>{ticket.overview}</ReactMarkdown>
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</div>
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)}
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</div>
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)}
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{/* ── Comments ── */}
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{tab === 'comments' && (
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<div className="p-6 space-y-4">
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{ticket.comments && ticket.comments.length > 0 ? (
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ticket.comments.map((comment, i) => (
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<div key={comment.id} className="flex gap-3 group">
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{/* Avatar + spine */}
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<div className="flex flex-col items-center">
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<Avatar name={comment.author.displayName} size="md" />
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{i < ticket.comments!.length - 1 && (
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<div className="flex-1 w-px bg-gray-800 mt-2" />
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)}
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</div>
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{/* Card */}
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<div className="flex-1 min-w-0 border border-gray-700 rounded-lg overflow-hidden">
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<div className="flex items-center justify-between px-4 py-2 bg-gray-800/60 border-b border-gray-700">
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<div className="flex items-center gap-2">
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<span className="text-sm font-semibold text-gray-200">
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{comment.author.displayName}
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</span>
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<button
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onClick={() => toggleCommentDate(comment.id)}
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className="text-xs text-gray-500 hover:text-gray-300 transition-colors"
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>
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{expandedCommentDates.has(comment.id)
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? format(new Date(comment.createdAt), 'MMM d, yyyy HH:mm')
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: formatDistanceToNow(new Date(comment.createdAt), {
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addSuffix: true,
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})}
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</button>
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</div>
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{(comment.authorId === authUser?.id || isAdmin) && (
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<button
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onClick={() => deleteComment(comment.id)}
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className="opacity-0 group-hover:opacity-100 text-gray-600 hover:text-red-400 transition-all"
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>
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<Trash2 size={13} />
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</button>
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)}
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</div>
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<div className="px-4 py-3 prose prose-sm prose-invert text-gray-300 text-sm max-w-none">
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<ReactMarkdown remarkPlugins={[remarkGfm]}>{comment.body}</ReactMarkdown>
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</div>
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</div>
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</div>
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))
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) : (
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<div className="py-12 text-center text-sm text-gray-600">No comments yet</div>
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)}
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{/* Composer */}
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<div className="flex gap-3">
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<Avatar name={authUser?.displayName ?? '?'} size="md" />
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<div className="flex-1 border border-gray-700 rounded-lg overflow-hidden">
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<div className="flex gap-4 px-4 bg-gray-800/60 border-b border-gray-700">
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{(['Write', 'Preview'] as const).map((label) => (
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<button
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key={label}
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onClick={() => setPreview(label === 'Preview')}
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className={`text-xs py-2 border-b-2 -mb-px transition-colors ${
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(label === 'Preview') === preview
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? 'border-blue-500 text-blue-400'
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: 'border-transparent text-gray-500 hover:text-gray-300'
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}`}
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>
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{label}
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</button>
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))}
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</div>
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<form onSubmit={submitComment} className="p-3">
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{preview ? (
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<div className="prose prose-sm prose-invert text-gray-300 min-h-[80px] mb-3 px-1 max-w-none">
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{commentBody.trim() ? (
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<ReactMarkdown remarkPlugins={[remarkGfm]}>{commentBody}</ReactMarkdown>
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) : (
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<span className="text-gray-600 italic">Nothing to preview</span>
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)}
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</div>
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) : (
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<textarea
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value={commentBody}
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onChange={(e) => setCommentBody(e.target.value)}
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placeholder="Leave a comment… Markdown supported"
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rows={4}
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className="w-full bg-transparent text-gray-100 placeholder-gray-600 text-sm focus:outline-none resize-none mb-3"
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onKeyDown={(e) => {
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if (e.key === 'Enter' && (e.metaKey || e.ctrlKey)) {
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e.preventDefault();
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submitComment(e as unknown as React.FormEvent);
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}
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}}
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/>
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)}
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<div className="flex justify-between items-center border-t border-gray-700 pt-2">
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<span className="text-xs text-gray-600">Markdown · Ctrl+Enter</span>
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<button
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type="submit"
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disabled={submittingComment || !commentBody.trim()}
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className="flex items-center gap-2 px-4 py-1.5 bg-blue-600 text-white text-sm rounded-lg hover:bg-blue-700 disabled:opacity-50 transition-colors"
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>
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<Send size={13} />
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Comment
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</button>
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</div>
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</form>
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</div>
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</div>
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</div>
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)}
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{/* ── Audit Log ── */}
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{tab === 'audit' && (
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<div className="p-6">
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{auditLogs.length === 0 ? (
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<div className="py-10 text-center text-sm text-gray-600">No activity yet</div>
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) : (
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<div>
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{auditLogs.map((log, i) => {
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const hasDetail = !!log.detail;
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const isExpanded = expandedLogs.has(log.id);
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const isComment = COMMENT_ACTIONS.has(log.action);
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return (
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<div key={log.id} className="flex gap-4">
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{/* Timeline */}
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<div className="flex flex-col items-center w-5 flex-shrink-0">
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<div
|
||
className={`w-2.5 h-2.5 rounded-full mt-1 flex-shrink-0 ${AUDIT_COLORS[log.action] ?? 'bg-gray-500'}`}
|
||
/>
|
||
{i < auditLogs.length - 1 && (
|
||
<div className="w-px flex-1 bg-gray-800 my-1" />
|
||
)}
|
||
</div>
|
||
|
||
{/* Entry */}
|
||
<div className="flex-1 pb-4">
|
||
<div
|
||
className={`flex items-baseline justify-between gap-4 ${hasDetail ? 'cursor-pointer select-none' : ''}`}
|
||
onClick={() => hasDetail && toggleLog(log.id)}
|
||
>
|
||
<p className="text-sm text-gray-300">
|
||
<span className="font-medium text-gray-100">
|
||
{log.user.displayName}
|
||
</span>{' '}
|
||
{AUDIT_LABELS[log.action] ?? log.action.toLowerCase()}
|
||
{hasDetail && (
|
||
<span className="ml-1 inline-flex items-center text-gray-600">
|
||
{isExpanded ? (
|
||
<ChevronDown size={13} />
|
||
) : (
|
||
<ChevronRight size={13} />
|
||
)}
|
||
</span>
|
||
)}
|
||
</p>
|
||
<span
|
||
className="text-xs text-gray-600 flex-shrink-0"
|
||
title={format(new Date(log.createdAt), 'MMM d, yyyy HH:mm:ss')}
|
||
>
|
||
{formatDistanceToNow(new Date(log.createdAt), { addSuffix: true })}
|
||
</span>
|
||
</div>
|
||
|
||
{hasDetail && isExpanded && (
|
||
<div className="mt-2 ml-0 bg-gray-800 border border-gray-700 rounded-lg px-4 py-3">
|
||
{isComment ? (
|
||
<div className="prose text-sm text-gray-300">
|
||
<ReactMarkdown remarkPlugins={[remarkGfm]}>
|
||
{log.detail!}
|
||
</ReactMarkdown>
|
||
</div>
|
||
) : (
|
||
<p className="text-sm text-gray-400">{log.detail}</p>
|
||
)}
|
||
</div>
|
||
)}
|
||
</div>
|
||
</div>
|
||
);
|
||
})}
|
||
</div>
|
||
)}
|
||
</div>
|
||
)}
|
||
</div>
|
||
</div>
|
||
|
||
{/* ── Sidebar ── */}
|
||
<div className="w-64 flex-shrink-0 sticky top-0 space-y-3">
|
||
{/* Ticket Summary */}
|
||
<div className="bg-gray-900 border border-gray-800 rounded-xl divide-y divide-gray-800">
|
||
<div className="px-4 py-3">
|
||
<p className="text-xs font-semibold text-gray-500 uppercase tracking-wide">
|
||
Ticket Summary
|
||
</p>
|
||
</div>
|
||
|
||
{/* Status */}
|
||
<button
|
||
onClick={() => setEditingStatus(true)}
|
||
className="w-full px-4 py-3 text-left hover:bg-gray-800/50 transition-colors"
|
||
>
|
||
<p className="text-xs font-medium text-gray-500 mb-1.5">Status</p>
|
||
<StatusBadge status={ticket.status} />
|
||
</button>
|
||
|
||
{/* Severity */}
|
||
<button
|
||
onClick={() => setEditingSeverity(true)}
|
||
className="w-full px-4 py-3 text-left hover:bg-gray-800/50 transition-colors"
|
||
>
|
||
<p className="text-xs font-medium text-gray-500 mb-1.5">Severity</p>
|
||
<SeverityBadge severity={ticket.severity} />
|
||
</button>
|
||
|
||
{/* CTI — one clickable unit */}
|
||
<button
|
||
onClick={startReroute}
|
||
className="w-full px-4 py-3 text-left space-y-3 hover:bg-gray-800/50 transition-colors"
|
||
>
|
||
<div>
|
||
<p className="text-xs font-medium text-gray-500 mb-1">Category</p>
|
||
<p className="text-sm text-gray-300">{ticket.category.name}</p>
|
||
</div>
|
||
<div>
|
||
<p className="text-xs font-medium text-gray-500 mb-1">Type</p>
|
||
<p className="text-sm text-gray-300">{ticket.type.name}</p>
|
||
</div>
|
||
<div>
|
||
<p className="text-xs font-medium text-gray-500 mb-1">Issue</p>
|
||
<p className="text-sm text-gray-300">{ticket.item.name}</p>
|
||
</div>
|
||
</button>
|
||
|
||
{/* Dates */}
|
||
<div className="px-4 py-3 space-y-2.5">
|
||
{[
|
||
{ key: 'created', label: 'Created', date: ticket.createdAt },
|
||
{ key: 'modified', label: 'Modified', date: ticket.updatedAt },
|
||
...(ticket.resolvedAt
|
||
? [{ key: 'resolved', label: 'Resolved', date: ticket.resolvedAt }]
|
||
: []),
|
||
].map(({ key, label, date }) => (
|
||
<div key={key}>
|
||
<p className="text-xs font-medium text-gray-500 mb-1">{label}</p>
|
||
<button
|
||
onClick={() => toggleDate(key)}
|
||
className="text-xs text-gray-300 hover:text-gray-100 transition-colors"
|
||
>
|
||
{expandedDates.has(key)
|
||
? format(new Date(date), 'MMM d, yyyy HH:mm')
|
||
: formatDistanceToNow(new Date(date), { addSuffix: true })}
|
||
</button>
|
||
</div>
|
||
))}
|
||
</div>
|
||
|
||
{/* Assignee */}
|
||
<button
|
||
onClick={() => setEditingAssignee(true)}
|
||
className="w-full px-4 py-3 text-left hover:bg-gray-800/50 transition-colors"
|
||
>
|
||
<p className="text-xs font-medium text-gray-500 mb-1.5">Assignee</p>
|
||
{ticket.assignee ? (
|
||
<div className="flex items-center gap-1.5">
|
||
<Avatar name={ticket.assignee.displayName} size="sm" />
|
||
<span className="text-sm text-gray-300">{ticket.assignee.displayName}</span>
|
||
</div>
|
||
) : (
|
||
<p className="text-sm text-gray-500">Unassigned</p>
|
||
)}
|
||
</button>
|
||
|
||
{/* Requester */}
|
||
<div className="px-4 py-3">
|
||
<p className="text-xs font-medium text-gray-500 mb-1.5">Requester</p>
|
||
<div className="flex items-center gap-1.5">
|
||
<Avatar name={ticket.createdBy.displayName} size="sm" />
|
||
<span className="text-sm text-gray-300">{ticket.createdBy.displayName}</span>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
{isAdmin && (
|
||
<div className="bg-gray-900 border border-gray-800 rounded-xl px-4 py-3">
|
||
<button
|
||
onClick={deleteTicket}
|
||
className="w-full flex items-center justify-center gap-2 py-2 text-sm text-red-400 border border-red-500/30 rounded-lg hover:bg-red-500/10 transition-colors"
|
||
>
|
||
<Trash2 size={13} />
|
||
Delete ticket
|
||
</button>
|
||
</div>
|
||
)}
|
||
</div>
|
||
</div>
|
||
{editingStatus && (
|
||
<Modal title="Change Status" onClose={() => setEditingStatus(false)}>
|
||
<div className="space-y-2">
|
||
{statusOptions.map((s) => (
|
||
<button
|
||
key={s.value}
|
||
onClick={async () => {
|
||
await patch({ status: s.value });
|
||
setEditingStatus(false);
|
||
}}
|
||
className={`w-full flex items-center gap-3 px-4 py-3 rounded-lg border transition-colors ${
|
||
ticket.status === s.value
|
||
? 'border-blue-500/50 bg-blue-500/10'
|
||
: 'border-gray-700 hover:bg-gray-800'
|
||
}`}
|
||
>
|
||
<StatusBadge status={s.value} />
|
||
{ticket.status === s.value && <Check size={14} className="ml-auto text-blue-400" />}
|
||
</button>
|
||
))}
|
||
{!isAdmin && (
|
||
<p className="text-xs text-gray-500 pt-1">Closing a ticket requires admin access</p>
|
||
)}
|
||
</div>
|
||
</Modal>
|
||
)}
|
||
|
||
{editingSeverity && (
|
||
<Modal title="Change Severity" onClose={() => setEditingSeverity(false)}>
|
||
<div className="space-y-2">
|
||
{SEVERITY_OPTIONS.map((s) => (
|
||
<button
|
||
key={s.value}
|
||
onClick={async () => {
|
||
await patch({ severity: s.value });
|
||
setEditingSeverity(false);
|
||
}}
|
||
className={`w-full flex items-center gap-3 px-4 py-3 rounded-lg border transition-colors ${
|
||
ticket.severity === s.value
|
||
? 'border-blue-500/50 bg-blue-500/10'
|
||
: 'border-gray-700 hover:bg-gray-800'
|
||
}`}
|
||
>
|
||
<SeverityBadge severity={s.value} />
|
||
<span className="text-sm text-gray-400">{s.label.split(' — ')[1]}</span>
|
||
{ticket.severity === s.value && (
|
||
<Check size={14} className="ml-auto text-blue-400" />
|
||
)}
|
||
</button>
|
||
))}
|
||
</div>
|
||
</Modal>
|
||
)}
|
||
|
||
{editingAssignee && (
|
||
<Modal title="Change Assignee" onClose={() => setEditingAssignee(false)}>
|
||
<div className="space-y-2">
|
||
<button
|
||
onClick={async () => {
|
||
await patch({ assigneeId: null });
|
||
setEditingAssignee(false);
|
||
}}
|
||
className={`w-full flex items-center gap-3 px-4 py-3 rounded-lg border transition-colors ${
|
||
!ticket.assigneeId
|
||
? 'border-blue-500/50 bg-blue-500/10'
|
||
: 'border-gray-700 hover:bg-gray-800'
|
||
}`}
|
||
>
|
||
<span className="text-sm text-gray-400">Unassigned</span>
|
||
{!ticket.assigneeId && <Check size={14} className="ml-auto text-blue-400" />}
|
||
</button>
|
||
{agentUsers.map((u) => (
|
||
<button
|
||
key={u.id}
|
||
onClick={async () => {
|
||
await patch({ assigneeId: u.id });
|
||
setEditingAssignee(false);
|
||
}}
|
||
className={`w-full flex items-center gap-3 px-4 py-3 rounded-lg border transition-colors ${
|
||
ticket.assigneeId === u.id
|
||
? 'border-blue-500/50 bg-blue-500/10'
|
||
: 'border-gray-700 hover:bg-gray-800'
|
||
}`}
|
||
>
|
||
<Avatar name={u.displayName} size="sm" />
|
||
<span className="text-sm text-gray-300">{u.displayName}</span>
|
||
{ticket.assigneeId === u.id && (
|
||
<Check size={14} className="ml-auto text-blue-400" />
|
||
)}
|
||
</button>
|
||
))}
|
||
</div>
|
||
</Modal>
|
||
)}
|
||
|
||
{reroutingCTI && (
|
||
<Modal title="Change Routing" onClose={() => setReroutingCTI(false)} size="lg">
|
||
<div className="space-y-5">
|
||
<p className="text-sm text-gray-400">
|
||
Current:{' '}
|
||
<span className="text-gray-200">
|
||
{ticket.category.name} › {ticket.type.name} › {ticket.item.name}
|
||
</span>
|
||
</p>
|
||
<CTISelect value={pendingCTI} onChange={setPendingCTI} />
|
||
<div className="flex justify-end gap-3 pt-1">
|
||
<button
|
||
onClick={() => setReroutingCTI(false)}
|
||
className="px-4 py-2 text-sm text-gray-400 border border-gray-700 rounded-lg hover:bg-gray-800 transition-colors"
|
||
>
|
||
Cancel
|
||
</button>
|
||
<button
|
||
onClick={saveReroute}
|
||
disabled={!pendingCTI.itemId}
|
||
className="px-4 py-2 text-sm bg-blue-600 text-white rounded-lg hover:bg-blue-700 disabled:opacity-50 transition-colors"
|
||
>
|
||
Save routing
|
||
</button>
|
||
</div>
|
||
</div>
|
||
</Modal>
|
||
)}
|
||
</Layout>
|
||
);
|
||
}
|