Attachments: multer-backed uploads with random-hex filenames,
streaming downloads with Content-Disposition, 25MB limit,
mimetype allowlist, audit entries, orphan cleanup on DB failure.
Full-text search: searchTicketIds + searchComments via raw SQL
ranked with ts_rank, composable filters via Prisma.sql/join,
hydrated with findMany and reordered via Map to preserve rank.
Pagination: listTicketsPaged returns {data,total,page,pageSize}
only when page/pageSize present (array response stays default,
so the Goddard n8n flow is unchanged).
Bulk actions: reassign/close/setSeverity/setStatus on POST /bulk,
writes one audit entry per ticket via createMany.
Analytics: summarize(window) runs 5 parallel groupBy + raw-SQL
queries for open-by-severity, status counts, queue load,
age buckets, percentile_cont median resolution hours.
CSV export streams matching tickets via res.write; saved views
CRUD with per-user ownership checks (403 cross-user, 404 missing).
Notifications: in-app Notification rows gated by prefs, email via
nodemailer (SMTP_HOST-gated, no-op when unset), outgoing webhooks
with HMAC-SHA256 signed POST and 3-retry exponential backoff.
Triggers wired into createTicket/updateTicket/addComment; mention
detection via parseMentions skips self-notify.
Infra: docker-compose uploads volume + SMTP env passthrough;
.env.example SMTP section.
43 server tests passing (attachment/webhook/notification/savedView
services covered; bulkAction covered in ticketService).
Co-Authored-By: Claude Opus 4.7 <noreply@anthropic.com>
Stack uses Tailscale + Nginx Proxy Manager, not Traefik.
Client exposes PORT (default 3080) for NPM to proxy to.
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
Internal ticketing app with CTI routing, severity levels, and n8n integration.
Stack: Express + TypeScript + Prisma + PostgreSQL / React + Vite + Tailwind
- JWT auth for users, API key auth for service accounts (Goddard/n8n)
- CTI hierarchy (Category > Type > Item) for ticket routing
- Severity 1-5, auto-close resolved tickets after 14 days
- Gitea Actions CI/CD building separate server/client images
- Production docker-compose.yml with Traefik integration
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
josh