Phase 4: power UX (palette, shortcuts, mentions, mobile, PWA)

Command palette (cmd+K) with fuzzy nav, ticket search, people lookup
and action entries (new ticket, logout, show shortcuts). Opens from
keyboard or user dropdown.

Global keyboard shortcuts via a small useShortcut/useLeaderShortcut
hook: `?` help overlay, `c` new ticket, `g d|t|m|n|s` leader nav.
Tickets list: j/k cursor, Enter open, x toggle select. TicketDetail:
`e` edit, `r` focus comment composer. All guarded against firing
inside text fields.

@mention autocomplete in the comment composer (MentionTextarea) with
arrow-key nav and Tab/Enter insert. Rendered comments and audit log
rewrite @username tokens to links pointing at that user's assignee
filter; unknown usernames left as plain text.

Mobile sweep: TicketDetail sidebar stacks below content on <md,
Settings profile grid collapses to one column, admin tables get
horizontal scroll with a 640px min width, CTI 3-column grid stacks
vertically on <md, New ticket severity/assignee grid same.

PWA: manifest.webmanifest, SVG icon, minimal network-first service
worker for the app shell (never caches /api/*), registered in
production builds only. Theme-color meta + manifest link in index.

Co-Authored-By: Claude Opus 4.7 <noreply@anthropic.com>

client/public/manifest.webmanifest

@@ -0,0 +1,13 @@
+{
+  "name": "Ticketing System",
+  "short_name": "Tickets",
+  "description": "Homelab ticketing with CTI routing, severity triage and n8n integration.",
+  "start_url": "/dashboard",
+  "scope": "/",
+  "display": "standalone",
+  "background_color": "#0a0a0a",
+  "theme_color": "#2563eb",
+  "icons": [
+    { "src": "/icon.svg", "sizes": "any", "type": "image/svg+xml", "purpose": "any maskable" }
+  ]
+}