Replace status tabs with multi-select checkbox dropdown, default to Open + In Progress

Status filtering now supports selecting multiple statuses via a dropdown with checkboxes.
Backend updated to accept comma-separated status values using Prisma `in` operator.

Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>

client/src/pages/tickets/TicketFilters.tsx

@@ -1,7 +1,9 @@
-import { Trash2, Save } from 'lucide-react';
+import { Trash2, Save, Check } from 'lucide-react';
 import CTISelect from '../../components/CTISelect';
-import type { TicketStatus, User } from '../../types';
+import { TICKET_STATUSES } from '../../../../shared/schemas/enums';
+import type { User } from '../../types';
 import type { SavedView } from '../../../../shared/types';
+import { STATUS_LABELS } from '../../../../shared/constants/labels';
 import {
   DropdownMenu,
   DropdownMenuContent,
@@ -13,16 +15,8 @@ import {
 import { Button } from '@/components/ui/button';
 import { Badge } from '@/components/ui/badge';
 
-const STATUS_TABS: { value: TicketStatus | ''; label: string }[] = [
-  { value: '', label: 'All' },
-  { value: 'OPEN', label: 'Open' },
-  { value: 'IN_PROGRESS', label: 'In progress' },
-  { value: 'RESOLVED', label: 'Resolved' },
-  { value: 'CLOSED', label: 'Closed' },
-];
-
 interface TicketFiltersProps {
-  status: TicketStatus | '';
+  status: string;
   severity: string;
   assigneeId: string;
   categoryId: string;
@@ -64,25 +58,22 @@ export default function TicketFilters({
   total,
   isFetching,
 }: TicketFiltersProps) {
+  const selectedStatuses = status ? status.split(',') : [];
+
+  const toggleStatus = (s: string) => {
+    const next = selectedStatuses.includes(s)
+      ? selectedStatuses.filter((v) => v !== s)
+      : [...selectedStatuses, s];
+    onUpdateParam('status', next.length > 0 ? next.join(',') : null);
+  };
+
+  const statusLabel =
+    selectedStatuses.length === 0 || selectedStatuses.length === TICKET_STATUSES.length
+      ? 'All statuses'
+      : selectedStatuses.map((s) => STATUS_LABELS[s] ?? s).join(', ');
+
   return (
     <>
-      {/* Status tabs */}
-      <div className="flex items-center border-b border-border mb-4 -mx-4 px-4 overflow-x-auto">
-        {STATUS_TABS.map((tab) => (
-          <button
-            key={tab.value}
-            onClick={() => onUpdateParam('status', tab.value || null)}
-            className={`px-3 py-2 text-sm whitespace-nowrap border-b-2 -mb-px transition-colors ${
-              status === tab.value
-                ? 'border-primary text-foreground font-medium'
-                : 'border-transparent text-muted-foreground hover:text-foreground'
-            }`}
-          >
-            {tab.label}
-          </button>
-        ))}
-      </div>
-
       {/* Row 1: Search + saved views + result count */}
       <div className="flex gap-2 mb-2 items-center">
         <input
@@ -151,6 +142,31 @@ export default function TicketFilters({
 
       {/* Row 2: Filter selectors */}
       <div className="flex gap-2 mb-4 items-center flex-wrap">
+        <DropdownMenu>
+          <DropdownMenuTrigger asChild>
+            <Button variant="outline" size="sm" className="gap-1.5 text-sm font-normal">
+              {statusLabel}
+            </Button>
+          </DropdownMenuTrigger>
+          <DropdownMenuContent align="start" className="w-48">
+            {TICKET_STATUSES.map((s) => (
+              <DropdownMenuItem
+                key={s}
+                onSelect={(e) => {
+                  e.preventDefault();
+                  toggleStatus(s);
+                }}
+                className="gap-2"
+              >
+                <div className="flex h-4 w-4 items-center justify-center rounded-sm border border-input">
+                  {selectedStatuses.includes(s) && <Check size={12} />}
+                </div>
+                {STATUS_LABELS[s] ?? s}
+              </DropdownMenuItem>
+            ))}
+          </DropdownMenuContent>
+        </DropdownMenu>
+
         <select
           value={severity}
           onChange={(e) => onUpdateParam('severity', e.target.value || null)}

client/src/pages/tickets/Tickets.tsx

@@ -4,7 +4,6 @@ import { useShortcut } from '../../hooks/useShortcuts';
 import { ChevronLeft, ChevronRight } from 'lucide-react';
 import { toast } from 'sonner';
 import Layout from '../../components/Layout';
-import { TicketStatus } from '../../types';
 import { useAuth } from '../../contexts/AuthContext';
 import {
   useTicketsPaged,
@@ -44,7 +43,8 @@ export default function Tickets() {
   const { user: authUser } = useAuth();
   const { data: users = [] } = useUsers();
 
-  const status = (params.get('status') ?? '') as TicketStatus | '';
+  const DEFAULT_STATUSES = 'OPEN,IN_PROGRESS';
+  const status = params.get('status') ?? DEFAULT_STATUSES;
   const severity = params.get('severity') ?? '';
   const assigneeId = params.get('assigneeId') ?? '';
   const categoryId = params.get('categoryId') ?? '';
@@ -88,7 +88,7 @@ export default function Tickets() {
   };
 
   const queryParams = {
-    status: status || undefined,
+    status: status || undefined as string | undefined,
     severity: severity ? Number(severity) : undefined,
     assigneeId: assigneeId || undefined,
     categoryId: categoryId || undefined,