Redesign ticket sidebar: modal pickers for status/severity, CTI as clickable unit

- Rename 'Details' card to 'Ticket Summary'
- Replace status/severity dropdowns with badge displays that open small modal pickers on click
- Show Category, Type, Issue as separate labeled rows that together act as one clickable unit opening the routing modal
- Reorganize into sections: status/severity, CTI routing, dates (created/modified/resolved), people (assignee + requester)
- Add Requester field showing the ticket creator with avatar

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

client/src/pages/TicketDetail.tsx

@@ -85,6 +85,8 @@ export default function TicketDetail() {
 
   const [editForm, setEditForm] = useState({ title: '', overview: '' })
   const [pendingCTI, setPendingCTI] = useState({ categoryId: '', typeId: '', itemId: '' })
+  const [editingStatus, setEditingStatus] = useState(false)
+  const [editingSeverity, setEditingSeverity] = useState(false)
 
   const isAdmin = authUser?.role === 'ADMIN'
 
@@ -484,40 +486,72 @@ export default function TicketDetail() {
         {/* ── Sidebar ── */}
         <div className="w-64 flex-shrink-0 sticky top-0 space-y-3">
 
-          {/* Details */}
+          {/* Ticket Summary */}
           <div className="bg-gray-900 border border-gray-800 rounded-xl divide-y divide-gray-800">
             <div className="px-4 py-3">
-              <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide">Details</p>
+              <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide">Ticket Summary</p>
             </div>
 
+            {/* Status + Severity */}
             <div className="px-4 py-3 space-y-3">
               <SidebarField label="Status">
-                <select
-                  value={ticket.status}
-                  onChange={(e) => patch({ status: e.target.value })}
-                  className={selectClass}
+                <button
+                  onClick={() => setEditingStatus(true)}
+                  className="flex items-center gap-1.5 hover:opacity-75 transition-opacity"
                 >
-                  {statusOptions.map((s) => (
-                    <option key={s.value} value={s.value}>{s.label}</option>
-                  ))}
-                </select>
-                {!isAdmin && ticket.status !== 'CLOSED' && (
-                  <p className="text-xs text-gray-600 mt-1">Closing requires admin</p>
-                )}
+                  <StatusBadge status={ticket.status} />
+                  <ChevronDown size={12} className="text-gray-500" />
+                </button>
               </SidebarField>
 
               <SidebarField label="Severity">
-                <select
-                  value={ticket.severity}
-                  onChange={(e) => patch({ severity: Number(e.target.value) })}
-                  className={selectClass}
+                <button
+                  onClick={() => setEditingSeverity(true)}
+                  className="flex items-center gap-1.5 hover:opacity-75 transition-opacity"
                 >
-                  {SEVERITY_OPTIONS.map((s) => (
-                    <option key={s.value} value={s.value}>{s.label}</option>
-                  ))}
-                </select>
+                  <SeverityBadge severity={ticket.severity} />
+                  <ChevronDown size={12} className="text-gray-500" />
+                </button>
               </SidebarField>
+            </div>
 
+            {/* CTI — one clickable unit */}
+            <button
+              onClick={startReroute}
+              className="w-full px-4 py-3 text-left space-y-3 hover:bg-gray-800/50 transition-colors group"
+            >
+              <div>
+                <p className="text-xs font-medium text-gray-500 mb-1">Category</p>
+                <p className="text-sm text-gray-300">{ticket.category.name}</p>
+              </div>
+              <div>
+                <p className="text-xs font-medium text-gray-500 mb-1">Type</p>
+                <p className="text-sm text-gray-300">{ticket.type.name}</p>
+              </div>
+              <div>
+                <p className="text-xs font-medium text-gray-500 mb-1">Issue</p>
+                <p className="text-sm text-gray-300">{ticket.item.name}</p>
+              </div>
+              <p className="text-xs text-blue-500 group-hover:text-blue-400 transition-colors">Change routing</p>
+            </button>
+
+            {/* Dates */}
+            <div className="px-4 py-3 space-y-2.5">
+              <SidebarField label="Created">
+                <p className="text-xs text-gray-300">{format(new Date(ticket.createdAt), 'MMM d, yyyy HH:mm')}</p>
+              </SidebarField>
+              <SidebarField label="Modified">
+                <p className="text-xs text-gray-300">{formatDistanceToNow(new Date(ticket.updatedAt), { addSuffix: true })}</p>
+              </SidebarField>
+              {ticket.resolvedAt && (
+                <SidebarField label="Resolved">
+                  <p className="text-xs text-gray-300">{format(new Date(ticket.resolvedAt), 'MMM d, yyyy HH:mm')}</p>
+                </SidebarField>
+              )}
+            </div>
+
+            {/* People */}
+            <div className="px-4 py-3 space-y-3">
               <SidebarField label="Assignee">
                 <select
                   value={ticket.assigneeId ?? ''}
@@ -536,49 +570,13 @@ export default function TicketDetail() {
                   </div>
                 )}
               </SidebarField>
-            </div>
 
-            {/* Routing */}
-            <div className="px-4 py-3">
-              <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide mb-2">Routing</p>
-              <p className="text-xs text-gray-300 leading-relaxed">
-                {ticket.category.name}
-                <span className="text-gray-600"> › </span>
-                {ticket.type.name}
-                <span className="text-gray-600"> › </span>
-                {ticket.item.name}
-              </p>
-              <button
-                onClick={startReroute}
-                className="mt-1.5 text-xs text-blue-500 hover:text-blue-400 transition-colors"
-              >
-                Change routing
-              </button>
-            </div>
-
-            {/* Dates */}
-            <div className="px-4 py-3 space-y-2.5">
-              <div className="flex items-center gap-2">
+              <SidebarField label="Requester">
+                <div className="flex items-center gap-1.5">
                   <Avatar name={ticket.createdBy.displayName} size="sm" />
-                <div>
-                  <p className="text-xs text-gray-500">Opened by</p>
-                  <p className="text-xs font-medium text-gray-300">{ticket.createdBy.displayName}</p>
-                </div>
-              </div>
-              <div>
-                <p className="text-xs text-gray-500">Created</p>
-                <p className="text-xs text-gray-300">{format(new Date(ticket.createdAt), 'MMM d, yyyy HH:mm')}</p>
-              </div>
-              {ticket.resolvedAt && (
-                <div>
-                  <p className="text-xs text-gray-500">Resolved</p>
-                  <p className="text-xs text-gray-300">{format(new Date(ticket.resolvedAt), 'MMM d, yyyy HH:mm')}</p>
-                </div>
-              )}
-              <div>
-                <p className="text-xs text-gray-500">Updated</p>
-                <p className="text-xs text-gray-300">{formatDistanceToNow(new Date(ticket.updatedAt), { addSuffix: true })}</p>
+                  <span className="text-xs text-gray-300">{ticket.createdBy.displayName}</span>
                 </div>
+              </SidebarField>
             </div>
           </div>
 
@@ -603,7 +601,58 @@ export default function TicketDetail() {
           </div>
         </div>
       </div>
-      {/* Reroute modal */}
+      {editingStatus && (
+        <Modal title="Change Status" onClose={() => setEditingStatus(false)}>
+          <div className="space-y-2">
+            {statusOptions.map((s) => (
+              <button
+                key={s.value}
+                onClick={async () => {
+                  await patch({ status: s.value })
+                  setEditingStatus(false)
+                }}
+                className={`w-full flex items-center gap-3 px-4 py-3 rounded-lg border transition-colors ${
+                  ticket.status === s.value
+                    ? 'border-blue-500/50 bg-blue-500/10'
+                    : 'border-gray-700 hover:bg-gray-800'
+                }`}
+              >
+                <StatusBadge status={s.value} />
+                {ticket.status === s.value && <Check size={14} className="ml-auto text-blue-400" />}
+              </button>
+            ))}
+            {!isAdmin && (
+              <p className="text-xs text-gray-500 pt-1">Closing a ticket requires admin access</p>
+            )}
+          </div>
+        </Modal>
+      )}
+
+      {editingSeverity && (
+        <Modal title="Change Severity" onClose={() => setEditingSeverity(false)}>
+          <div className="space-y-2">
+            {SEVERITY_OPTIONS.map((s) => (
+              <button
+                key={s.value}
+                onClick={async () => {
+                  await patch({ severity: s.value })
+                  setEditingSeverity(false)
+                }}
+                className={`w-full flex items-center gap-3 px-4 py-3 rounded-lg border transition-colors ${
+                  ticket.severity === s.value
+                    ? 'border-blue-500/50 bg-blue-500/10'
+                    : 'border-gray-700 hover:bg-gray-800'
+                }`}
+              >
+                <SeverityBadge severity={s.value} />
+                <span className="text-sm text-gray-400">{s.label.split(' — ')[1]}</span>
+                {ticket.severity === s.value && <Check size={14} className="ml-auto text-blue-400" />}
+              </button>
+            ))}
+          </div>
+        </Modal>
+      )}
+
       {reroutingCTI && (
         <Modal title="Change Routing" onClose={() => setReroutingCTI(false)} size="lg">
           <div className="space-y-5">