Unify sidebar fields: all editable fields use full-width clickable blocks

- Status and Severity now match CTI style (full-width button, hover bg, no chevron)
- Remove 'Change routing' hint text from CTI block
- Replace Assignee dropdown with clickable block that opens a modal picker with avatars
- Add Assignee modal consistent with Status/Severity modal pattern

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

client/src/pages/TicketDetail.tsx

@@ -87,6 +87,7 @@ export default function TicketDetail() {
   const [pendingCTI, setPendingCTI] = useState({ categoryId: '', typeId: '', itemId: '' })
   const [editingStatus, setEditingStatus] = useState(false)
   const [editingSeverity, setEditingSeverity] = useState(false)
+  const [editingAssignee, setEditingAssignee] = useState(false)
 
   const isAdmin = authUser?.role === 'ADMIN'
 
@@ -492,33 +493,28 @@ export default function TicketDetail() {
               <p className="text-xs font-semibold text-gray-500 uppercase tracking-wide">Ticket Summary</p>
             </div>
 
-            {/* Status + Severity */}
+            {/* Status */}
-            <div className="px-4 py-3 space-y-3">
+            <button
-              <SidebarField label="Status">
+              onClick={() => setEditingStatus(true)}
-                <button
+              className="w-full px-4 py-3 text-left hover:bg-gray-800/50 transition-colors"
-                  onClick={() => setEditingStatus(true)}
+            >
-                  className="flex items-center gap-1.5 hover:opacity-75 transition-opacity"
+              <p className="text-xs font-medium text-gray-500 mb-1.5">Status</p>
-                >
+              <StatusBadge status={ticket.status} />
-                  <StatusBadge status={ticket.status} />
+            </button>
-                  <ChevronDown size={12} className="text-gray-500" />
-                </button>
-              </SidebarField>
 
-              <SidebarField label="Severity">
+            {/* Severity */}
-                <button
+            <button
-                  onClick={() => setEditingSeverity(true)}
+              onClick={() => setEditingSeverity(true)}
-                  className="flex items-center gap-1.5 hover:opacity-75 transition-opacity"
+              className="w-full px-4 py-3 text-left hover:bg-gray-800/50 transition-colors"
-                >
+            >
-                  <SeverityBadge severity={ticket.severity} />
+              <p className="text-xs font-medium text-gray-500 mb-1.5">Severity</p>
-                  <ChevronDown size={12} className="text-gray-500" />
+              <SeverityBadge severity={ticket.severity} />
-                </button>
+            </button>
-              </SidebarField>
-            </div>
 
             {/* CTI — one clickable unit */}
             <button
               onClick={startReroute}
-              className="w-full px-4 py-3 text-left space-y-3 hover:bg-gray-800/50 transition-colors group"
+              className="w-full px-4 py-3 text-left space-y-3 hover:bg-gray-800/50 transition-colors"
             >
               <div>
                 <p className="text-xs font-medium text-gray-500 mb-1">Category</p>
@@ -532,7 +528,6 @@ export default function TicketDetail() {
                 <p className="text-xs font-medium text-gray-500 mb-1">Issue</p>
                 <p className="text-sm text-gray-300">{ticket.item.name}</p>
               </div>
-              <p className="text-xs text-blue-500 group-hover:text-blue-400 transition-colors">Change routing</p>
             </button>
 
             {/* Dates */}
@@ -550,33 +545,29 @@ export default function TicketDetail() {
               )}
             </div>
 
-            {/* People */}
+            {/* Assignee */}
-            <div className="px-4 py-3 space-y-3">
+            <button
-              <SidebarField label="Assignee">
+              onClick={() => setEditingAssignee(true)}
-                <select
+              className="w-full px-4 py-3 text-left hover:bg-gray-800/50 transition-colors"
-                  value={ticket.assigneeId ?? ''}
+            >
-                  onChange={(e) => patch({ assigneeId: e.target.value || null })}
+              <p className="text-xs font-medium text-gray-500 mb-1.5">Assignee</p>
-                  className={selectClass}
+              {ticket.assignee ? (
-                >
-                  <option value="">Unassigned</option>
-                  {agentUsers.map((u) => (
-                    <option key={u.id} value={u.id}>{u.displayName}</option>
-                  ))}
-                </select>
-                {ticket.assignee && (
-                  <div className="flex items-center gap-1.5 mt-1.5">
-                    <Avatar name={ticket.assignee.displayName} size="sm" />
-                    <span className="text-xs text-gray-400">{ticket.assignee.displayName}</span>
-                  </div>
-                )}
-              </SidebarField>
-
-              <SidebarField label="Requester">
                 <div className="flex items-center gap-1.5">
-                  <Avatar name={ticket.createdBy.displayName} size="sm" />
+                  <Avatar name={ticket.assignee.displayName} size="sm" />
-                  <span className="text-xs text-gray-300">{ticket.createdBy.displayName}</span>
+                  <span className="text-sm text-gray-300">{ticket.assignee.displayName}</span>
                 </div>
-              </SidebarField>
+              ) : (
+                <p className="text-sm text-gray-500">Unassigned</p>
+              )}
+            </button>
+
+            {/* Requester */}
+            <div className="px-4 py-3">
+              <p className="text-xs font-medium text-gray-500 mb-1.5">Requester</p>
+              <div className="flex items-center gap-1.5">
+                <Avatar name={ticket.createdBy.displayName} size="sm" />
+                <span className="text-sm text-gray-300">{ticket.createdBy.displayName}</span>
+              </div>
             </div>
           </div>
 
@@ -653,6 +644,45 @@ export default function TicketDetail() {
         </Modal>
       )}
 
+      {editingAssignee && (
+        <Modal title="Change Assignee" onClose={() => setEditingAssignee(false)}>
+          <div className="space-y-2">
+            <button
+              onClick={async () => {
+                await patch({ assigneeId: null })
+                setEditingAssignee(false)
+              }}
+              className={`w-full flex items-center gap-3 px-4 py-3 rounded-lg border transition-colors ${
+                !ticket.assigneeId
+                  ? 'border-blue-500/50 bg-blue-500/10'
+                  : 'border-gray-700 hover:bg-gray-800'
+              }`}
+            >
+              <span className="text-sm text-gray-400">Unassigned</span>
+              {!ticket.assigneeId && <Check size={14} className="ml-auto text-blue-400" />}
+            </button>
+            {agentUsers.map((u) => (
+              <button
+                key={u.id}
+                onClick={async () => {
+                  await patch({ assigneeId: u.id })
+                  setEditingAssignee(false)
+                }}
+                className={`w-full flex items-center gap-3 px-4 py-3 rounded-lg border transition-colors ${
+                  ticket.assigneeId === u.id
+                    ? 'border-blue-500/50 bg-blue-500/10'
+                    : 'border-gray-700 hover:bg-gray-800'
+                }`}
+              >
+                <Avatar name={u.displayName} size="sm" />
+                <span className="text-sm text-gray-300">{u.displayName}</span>
+                {ticket.assigneeId === u.id && <Check size={14} className="ml-auto text-blue-400" />}
+              </button>
+            ))}
+          </div>
+        </Modal>
+      )}
+
       {reroutingCTI && (
         <Modal title="Change Routing" onClose={() => setReroutingCTI(false)} size="lg">
           <div className="space-y-5">