Initial commit: TicketingSystem

Internal ticketing app with CTI routing, severity levels, and n8n integration.

Stack: Express + TypeScript + Prisma + PostgreSQL / React + Vite + Tailwind
- JWT auth for users, API key auth for service accounts (Goddard/n8n)
- CTI hierarchy (Category > Type > Item) for ticket routing
- Severity 1-5, auto-close resolved tickets after 14 days
- Gitea Actions CI/CD building separate server/client images
- Production docker-compose.yml with Traefik integration

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

server/src/routes/cti.ts

@@ -0,0 +1,113 @@
+import { Router } from 'express'
+import { z } from 'zod'
+import prisma from '../lib/prisma'
+import { requireAdmin } from '../middleware/auth'
+
+const router = Router()
+
+const nameSchema = z.object({ name: z.string().min(1).max(100) })
+
+// ── Categories ────────────────────────────────────────────────────────────────
+
+router.get('/categories', async (_req, res) => {
+  const categories = await prisma.category.findMany({ orderBy: { name: 'asc' } })
+  res.json(categories)
+})
+
+router.post('/categories', requireAdmin, async (req, res) => {
+  const { name } = nameSchema.parse(req.body)
+  const category = await prisma.category.create({ data: { name } })
+  res.status(201).json(category)
+})
+
+router.put('/categories/:id', requireAdmin, async (req, res) => {
+  const { name } = nameSchema.parse(req.body)
+  const category = await prisma.category.update({
+    where: { id: req.params.id },
+    data: { name },
+  })
+  res.json(category)
+})
+
+router.delete('/categories/:id', requireAdmin, async (req, res) => {
+  await prisma.category.delete({ where: { id: req.params.id } })
+  res.status(204).send()
+})
+
+// ── Types ─────────────────────────────────────────────────────────────────────
+
+router.get('/types', async (req, res) => {
+  const { categoryId } = req.query
+  const types = await prisma.type.findMany({
+    where: categoryId ? { categoryId: categoryId as string } : undefined,
+    include: { category: true },
+    orderBy: { name: 'asc' },
+  })
+  res.json(types)
+})
+
+router.post('/types', requireAdmin, async (req, res) => {
+  const { name, categoryId } = z
+    .object({ name: z.string().min(1).max(100), categoryId: z.string().min(1) })
+    .parse(req.body)
+  const type = await prisma.type.create({
+    data: { name, categoryId },
+    include: { category: true },
+  })
+  res.status(201).json(type)
+})
+
+router.put('/types/:id', requireAdmin, async (req, res) => {
+  const { name } = nameSchema.parse(req.body)
+  const type = await prisma.type.update({
+    where: { id: req.params.id },
+    data: { name },
+    include: { category: true },
+  })
+  res.json(type)
+})
+
+router.delete('/types/:id', requireAdmin, async (req, res) => {
+  await prisma.type.delete({ where: { id: req.params.id } })
+  res.status(204).send()
+})
+
+// ── Items ─────────────────────────────────────────────────────────────────────
+
+router.get('/items', async (req, res) => {
+  const { typeId } = req.query
+  const items = await prisma.item.findMany({
+    where: typeId ? { typeId: typeId as string } : undefined,
+    include: { type: { include: { category: true } } },
+    orderBy: { name: 'asc' },
+  })
+  res.json(items)
+})
+
+router.post('/items', requireAdmin, async (req, res) => {
+  const { name, typeId } = z
+    .object({ name: z.string().min(1).max(100), typeId: z.string().min(1) })
+    .parse(req.body)
+  const item = await prisma.item.create({
+    data: { name, typeId },
+    include: { type: { include: { category: true } } },
+  })
+  res.status(201).json(item)
+})
+
+router.put('/items/:id', requireAdmin, async (req, res) => {
+  const { name } = nameSchema.parse(req.body)
+  const item = await prisma.item.update({
+    where: { id: req.params.id },
+    data: { name },
+    include: { type: { include: { category: true } } },
+  })
+  res.json(item)
+})
+
+router.delete('/items/:id', requireAdmin, async (req, res) => {
+  await prisma.item.delete({ where: { id: req.params.id } })
+  res.status(204).send()
+})
+
+export default router