Initial commit: TicketingSystem

Internal ticketing app with CTI routing, severity levels, and n8n integration.

Stack: Express + TypeScript + Prisma + PostgreSQL / React + Vite + Tailwind
- JWT auth for users, API key auth for service accounts (Goddard/n8n)
- CTI hierarchy (Category > Type > Item) for ticket routing
- Severity 1-5, auto-close resolved tickets after 14 days
- Gitea Actions CI/CD building separate server/client images
- Production docker-compose.yml with Traefik integration

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

server/src/jobs/autoClose.ts

@@ -0,0 +1,24 @@
+import cron from 'node-cron'
+import prisma from '../lib/prisma'
+
+export function startAutoCloseJob() {
+  // Run every hour — closes RESOLVED tickets that have been resolved for 14+ days
+  cron.schedule('0 * * * *', async () => {
+    const twoWeeksAgo = new Date()
+    twoWeeksAgo.setDate(twoWeeksAgo.getDate() - 14)
+
+    const result = await prisma.ticket.updateMany({
+      where: {
+        status: 'RESOLVED',
+        resolvedAt: { lte: twoWeeksAgo },
+      },
+      data: { status: 'CLOSED' },
+    })
+
+    if (result.count > 0) {
+      console.log(`[AutoClose] Closed ${result.count} ticket(s) after 2-week resolution period`)
+    }
+  })
+
+  console.log('[AutoClose] Job scheduled — runs every hour')
+}