Initial commit: TicketingSystem

Internal ticketing app with CTI routing, severity levels, and n8n integration.

Stack: Express + TypeScript + Prisma + PostgreSQL / React + Vite + Tailwind
- JWT auth for users, API key auth for service accounts (Goddard/n8n)
- CTI hierarchy (Category > Type > Item) for ticket routing
- Severity 1-5, auto-close resolved tickets after 14 days
- Gitea Actions CI/CD building separate server/client images
- Production docker-compose.yml with Traefik integration

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

server/prisma/schema.prisma

@@ -0,0 +1,100 @@
+generator client {
+  provider = "prisma-client-js"
+}
+
+datasource db {
+  provider = "postgresql"
+  url      = env("DATABASE_URL")
+}
+
+enum Role {
+  ADMIN
+  AGENT
+  SERVICE
+}
+
+enum TicketStatus {
+  OPEN
+  IN_PROGRESS
+  RESOLVED
+  CLOSED
+}
+
+model User {
+  id           String   @id @default(cuid())
+  username     String   @unique
+  email        String   @unique
+  passwordHash String
+  displayName  String
+  role         Role     @default(AGENT)
+  apiKey       String?  @unique
+  createdAt    DateTime @default(now())
+  updatedAt    DateTime @updatedAt
+
+  assignedTickets Ticket[]  @relation("AssignedTickets")
+  createdTickets  Ticket[]  @relation("CreatedTickets")
+  comments        Comment[]
+}
+
+model Category {
+  id      String   @id @default(cuid())
+  name    String   @unique
+  types   Type[]
+  tickets Ticket[]
+}
+
+model Type {
+  id         String   @id @default(cuid())
+  name       String
+  categoryId String
+  category   Category @relation(fields: [categoryId], references: [id], onDelete: Cascade)
+  items      Item[]
+  tickets    Ticket[]
+
+  @@unique([categoryId, name])
+}
+
+model Item {
+  id      String   @id @default(cuid())
+  name    String
+  typeId  String
+  type    Type     @relation(fields: [typeId], references: [id], onDelete: Cascade)
+  tickets Ticket[]
+
+  @@unique([typeId, name])
+}
+
+model Ticket {
+  id         String       @id @default(cuid())
+  title      String
+  overview   String
+  severity   Int
+  status     TicketStatus @default(OPEN)
+  categoryId String
+  typeId     String
+  itemId     String
+  assigneeId String?
+  createdById String
+
+  resolvedAt DateTime?
+  createdAt  DateTime  @default(now())
+  updatedAt  DateTime  @updatedAt
+
+  category  Category @relation(fields: [categoryId], references: [id])
+  type      Type     @relation(fields: [typeId], references: [id])
+  item      Item     @relation(fields: [itemId], references: [id])
+  assignee  User?    @relation("AssignedTickets", fields: [assigneeId], references: [id])
+  createdBy User     @relation("CreatedTickets", fields: [createdById], references: [id])
+  comments  Comment[]
+}
+
+model Comment {
+  id        String   @id @default(cuid())
+  body      String
+  ticketId  String
+  authorId  String
+  createdAt DateTime @default(now())
+
+  ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
+  author User   @relation(fields: [authorId], references: [id])
+}