Initial commit: TicketingSystem
Internal ticketing app with CTI routing, severity levels, and n8n integration. Stack: Express + TypeScript + Prisma + PostgreSQL / React + Vite + Tailwind - JWT auth for users, API key auth for service accounts (Goddard/n8n) - CTI hierarchy (Category > Type > Item) for ticket routing - Severity 1-5, auto-close resolved tickets after 14 days - Gitea Actions CI/CD building separate server/client images - Production docker-compose.yml with Traefik integration Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
100
server/prisma/schema.prisma
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100
server/prisma/schema.prisma
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generator client {
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provider = "prisma-client-js"
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}
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datasource db {
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provider = "postgresql"
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url = env("DATABASE_URL")
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}
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enum Role {
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ADMIN
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AGENT
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SERVICE
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}
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enum TicketStatus {
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OPEN
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IN_PROGRESS
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RESOLVED
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CLOSED
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}
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model User {
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id String @id @default(cuid())
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username String @unique
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email String @unique
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passwordHash String
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displayName String
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role Role @default(AGENT)
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apiKey String? @unique
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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assignedTickets Ticket[] @relation("AssignedTickets")
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createdTickets Ticket[] @relation("CreatedTickets")
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comments Comment[]
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}
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model Category {
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id String @id @default(cuid())
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name String @unique
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types Type[]
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tickets Ticket[]
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}
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model Type {
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id String @id @default(cuid())
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name String
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categoryId String
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category Category @relation(fields: [categoryId], references: [id], onDelete: Cascade)
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items Item[]
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tickets Ticket[]
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@@unique([categoryId, name])
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}
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model Item {
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id String @id @default(cuid())
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name String
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typeId String
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type Type @relation(fields: [typeId], references: [id], onDelete: Cascade)
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tickets Ticket[]
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@@unique([typeId, name])
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}
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model Ticket {
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id String @id @default(cuid())
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title String
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overview String
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severity Int
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status TicketStatus @default(OPEN)
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categoryId String
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typeId String
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itemId String
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assigneeId String?
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createdById String
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resolvedAt DateTime?
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createdAt DateTime @default(now())
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updatedAt DateTime @updatedAt
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category Category @relation(fields: [categoryId], references: [id])
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type Type @relation(fields: [typeId], references: [id])
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item Item @relation(fields: [itemId], references: [id])
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assignee User? @relation("AssignedTickets", fields: [assigneeId], references: [id])
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createdBy User @relation("CreatedTickets", fields: [createdById], references: [id])
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comments Comment[]
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}
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model Comment {
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id String @id @default(cuid())
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body String
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ticketId String
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authorId String
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createdAt DateTime @default(now())
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ticket Ticket @relation(fields: [ticketId], references: [id], onDelete: Cascade)
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author User @relation(fields: [authorId], references: [id])
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}
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102
server/prisma/seed.ts
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102
server/prisma/seed.ts
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import { PrismaClient } from '@prisma/client'
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import bcrypt from 'bcryptjs'
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import crypto from 'crypto'
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const prisma = new PrismaClient()
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async function main() {
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console.log('Seeding database...')
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// Admin user
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await prisma.user.upsert({
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where: { username: 'admin' },
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update: {},
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create: {
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username: 'admin',
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email: 'admin@internal',
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displayName: 'Admin',
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passwordHash: await bcrypt.hash('admin123', 12),
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role: 'ADMIN',
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},
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})
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// Goddard — n8n service account
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const apiKey = `sk_${crypto.randomBytes(32).toString('hex')}`
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const goddard = await prisma.user.upsert({
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where: { username: 'goddard' },
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update: {},
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create: {
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username: 'goddard',
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email: 'goddard@internal',
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displayName: 'Goddard',
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passwordHash: await bcrypt.hash(crypto.randomBytes(32).toString('hex'), 12),
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role: 'SERVICE',
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apiKey,
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},
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})
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const existingGoddard = await prisma.user.findUnique({ where: { username: 'goddard' } })
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console.log(`\nGoddard API key: ${existingGoddard?.apiKey ?? apiKey}`)
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console.log('(This key is only displayed once on first seed — copy it now)\n')
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// Sample CTI structure
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const theWrightServer = await prisma.category.upsert({
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where: { name: 'TheWrightServer' },
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update: {},
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create: { name: 'TheWrightServer' },
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})
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const homelab = await prisma.category.upsert({
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where: { name: 'Homelab' },
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update: {},
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create: { name: 'Homelab' },
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})
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const automation = await prisma.type.upsert({
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where: { categoryId_name: { categoryId: theWrightServer.id, name: 'Automation' } },
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update: {},
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create: { name: 'Automation', categoryId: theWrightServer.id },
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})
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const media = await prisma.type.upsert({
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where: { categoryId_name: { categoryId: theWrightServer.id, name: 'Media' } },
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update: {},
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create: { name: 'Media', categoryId: theWrightServer.id },
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})
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const infrastructure = await prisma.type.upsert({
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where: { categoryId_name: { categoryId: homelab.id, name: 'Infrastructure' } },
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update: {},
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create: { name: 'Infrastructure', categoryId: homelab.id },
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})
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await prisma.item.upsert({
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where: { typeId_name: { typeId: automation.id, name: 'Backup' } },
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update: {},
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create: { name: 'Backup', typeId: automation.id },
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})
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await prisma.item.upsert({
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where: { typeId_name: { typeId: automation.id, name: 'Sync' } },
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update: {},
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create: { name: 'Sync', typeId: automation.id },
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})
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await prisma.item.upsert({
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where: { typeId_name: { typeId: media.id, name: 'Plex' } },
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update: {},
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create: { name: 'Plex', typeId: media.id },
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})
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await prisma.item.upsert({
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where: { typeId_name: { typeId: infrastructure.id, name: 'Proxmox' } },
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update: {},
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create: { name: 'Proxmox', typeId: infrastructure.id },
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})
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console.log('Seed complete.')
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}
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main()
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.catch((e) => { console.error(e); process.exit(1) })
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.finally(() => prisma.$disconnect())
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