Initial commit: TicketingSystem

Internal ticketing app with CTI routing, severity levels, and n8n integration.

Stack: Express + TypeScript + Prisma + PostgreSQL / React + Vite + Tailwind
- JWT auth for users, API key auth for service accounts (Goddard/n8n)
- CTI hierarchy (Category > Type > Item) for ticket routing
- Severity 1-5, auto-close resolved tickets after 14 days
- Gitea Actions CI/CD building separate server/client images
- Production docker-compose.yml with Traefik integration

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

client/src/types/index.ts

@@ -0,0 +1,63 @@
+export type Role = 'ADMIN' | 'AGENT' | 'SERVICE'
+export type TicketStatus = 'OPEN' | 'IN_PROGRESS' | 'RESOLVED' | 'CLOSED'
+
+export interface User {
+  id: string
+  username: string
+  displayName: string
+  email: string
+  role: Role
+  apiKey?: string
+  createdAt?: string
+}
+
+export interface Category {
+  id: string
+  name: string
+}
+
+export interface CTIType {
+  id: string
+  name: string
+  categoryId: string
+  category?: Category
+}
+
+export interface Item {
+  id: string
+  name: string
+  typeId: string
+  type?: CTIType & { category?: Category }
+}
+
+export interface Comment {
+  id: string
+  body: string
+  ticketId: string
+  authorId: string
+  author: Pick<User, 'id' | 'username' | 'displayName'>
+  createdAt: string
+}
+
+export interface Ticket {
+  id: string
+  title: string
+  overview: string
+  severity: number
+  status: TicketStatus
+  categoryId: string
+  typeId: string
+  itemId: string
+  assigneeId: string | null
+  createdById: string
+  resolvedAt: string | null
+  createdAt: string
+  updatedAt: string
+  category: Category
+  type: CTIType
+  item: Item
+  assignee: Pick<User, 'id' | 'username' | 'displayName'> | null
+  createdBy: Pick<User, 'id' | 'username' | 'displayName'>
+  comments?: Comment[]
+  _count?: { comments: number }
+}