Initial commit: TicketingSystem

Internal ticketing app with CTI routing, severity levels, and n8n integration.

Stack: Express + TypeScript + Prisma + PostgreSQL / React + Vite + Tailwind
- JWT auth for users, API key auth for service accounts (Goddard/n8n)
- CTI hierarchy (Category > Type > Item) for ticket routing
- Severity 1-5, auto-close resolved tickets after 14 days
- Gitea Actions CI/CD building separate server/client images
- Production docker-compose.yml with Traefik integration

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

client/src/components/Modal.tsx

@@ -0,0 +1,38 @@
+import { ReactNode, useEffect } from 'react'
+import { X } from 'lucide-react'
+
+interface ModalProps {
+  title: string
+  onClose: () => void
+  children: ReactNode
+}
+
+export default function Modal({ title, onClose, children }: ModalProps) {
+  useEffect(() => {
+    const handler = (e: KeyboardEvent) => {
+      if (e.key === 'Escape') onClose()
+    }
+    document.addEventListener('keydown', handler)
+    return () => document.removeEventListener('keydown', handler)
+  }, [onClose])
+
+  return (
+    <div
+      className="fixed inset-0 z-50 flex items-center justify-center bg-black/50"
+      onClick={(e) => { if (e.target === e.currentTarget) onClose() }}
+    >
+      <div className="bg-white rounded-xl shadow-2xl w-full max-w-md mx-4">
+        <div className="flex items-center justify-between px-6 py-4 border-b border-gray-200">
+          <h3 className="text-base font-semibold text-gray-900">{title}</h3>
+          <button
+            onClick={onClose}
+            className="text-gray-400 hover:text-gray-600 transition-colors"
+          >
+            <X size={18} />
+          </button>
+        </div>
+        <div className="px-6 py-4">{children}</div>
+      </div>
+    </div>
+  )
+}